Frequently Asked Questions
Everything you need to know about shopping with SCALA.
What is the standard shipping timeframe for SCALA orders?
We process and ship orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking our customer reviews for fit consistency.
What payment methods do you accept?
SCALA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Afterpay.
Are SCALA garments ethically manufactured?
Yes, we are committed to sustainable fashion. Our collections are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact through eco-friendly fabric sourcing.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.